In their efforts to manage and conserve heritage places, heritage practitioners are often required to engage with a multiplicity of stakeholders and their frequently conflicting interests, values, and identities, as well as address clashes arising from cultural differences. In December 2009 the Getty Conservation Institute and the Consensus Building Institute organized a workshop for an invited group of practitioners to explore the application of consensus building, negotiation, and conflict resolution concepts and strategies to the management of heritage places.

These proceedings present nine papers from the workshop, including background papers concerning relevant challenges in heritage place conservation and management, and on dispute resolution and consensus building concepts and strategies, as well as case studies from diverse geographic and cultural contexts examining how practitioners dealt with a range of challenges, including in developing legislation, multi-stakeholder collaboration, dealing with places significant to indigenous communities, addressing development and tourism pressures, and working with sites of conscience. Also included are recommendations made by workshop participants, including for development of guidelines for heritage practitioners working with stakeholders, on inclusion of methods for dealing with stakeholders in heritage training and educational curricula, and for the development of related didactic materials.

Text adapted from The Getty Conservation Institute